What if the lock is not working properly?
If the gun safe’s door is open, leave it open and call Superior Safe customer service at 801-377-7199
What happens if my electronic lock on my gun safe goes bad after the two-year warranty expires?
You will have to contact a local locksmith unless you’ve signed up for Superior’s extended lock warranty.
How do I reset my lock to a special combination?
If your safe has an electronic lock please see the LaGard® or Sargent & Greenlea® operating instructions. If your safe’s lock is mechanical contact your dealer or a local locksmith.
How can I tell if my electronic lock on my gun safe battery is getting low?
LaGard® and Sargent & Greenleaf® electronic locks have low battery warning indicators. If the lock’s battery is dead the combination will not be affected. When possible, replace the lock battery with the door open. Try the combination several times before closing the door.
What if the gun safe’s door will not close?
The door bolts could be extended into the locked position or something could be contacting the door. If the door bolts are extended, redial the combination and retract the door bolts rotating the door handle clockwise. It may be necessary to depress the bolt-detent lever located on the hinge side of the door midway up, near the door bolts.