FREQUENTLY ASKED QUESTION
if the lock is not working properly? If the gun safe's door is open,
leave it open and call Superior Safe customer service at 801-377-7199
happens if my electronic lock on my gun safe goes bad after the
two-year warranty expires? You will have to contact a local locksmith
unless you've signed up for Superior's extended lock warranty.
do I reset my lock to a special combination? If your safe has an
electronic lock please see the LaGard or Sargent & Greenleaf
operating instructions. If your safe's lock is mechanical contact your
dealer or a local locksmith.
can I tell if my electronic lock on my gun safe battery is getting low?
LaGard and Sargent & Greenleaf electronic locks have low battery
warning indicators. If the lock's battery is dead the combination will
not be affected. When possible, replace the lock battery with the door
open. Try the combination several times before closing the door.
if the gun safe's door will not close? The door bolts could be extended
into the locked position or something could be contacting the door. If
the door bolts are extended, redial the combination and retract the door
bolts rotating the door handle clockwise. It may be necessary to
depress the bolt-detent lever located on the hinge side of the door
midway up, near the door bolts.
the gun safe's handle is loose, how can I tighten it? The handle hub
has a set screw that can be tightened with a 7/32" or a 1/4" Allen
wrench. To prevent paint damage place a piece of cardboard between the
Allen wrench and the door.
if I lose the combination to my gun safe? A record of your combination
is kept on file at the Superior Safe's main office. Contact Superior
Safe at 801-377-7199, or you can email to Superior Safe at:
is the best place to put my gun safe? All home situations are different
but we find the safe will be used more often if it is placed near a
main bedroom location or an office or den.
do I control humidity inside the gun safe? Basements and garages tend
to be areas of higher humidity. Make sure all guns are well oiled and
use an electric dehumidifier or a moisture absorbing canister. Moisture
canisters require continual maintenance.
I order extra shelves to put inside of my gun safe? Yes, please have
your model and serial number and call Superior Safe's customer service
Can I add lights to my gun safe? Yes, please see offer on the back cover.
Can I order touch-up paint for my gun safe? Yes, please call Superior Safe's customer service at 801-377-7199.