If the gun safe's door is open, leave it open and call Superior Safe customer service
at 801-377-7199
You will have to contact a local locksmith unless you've signed up for Superior's extended lock warranty.
If your safe has an electronic lock please see the LaGard® or Sargent & Greenlea®f operating instructions. If your safe's lock is mechanical contact your dealer or a local locksmith.
LaGard® and Sargent & Greenleaf® electronic locks have low battery warning indicators. If the lock's battery is dead the combination will not be affected. When possible, replace the lock battery with the door open. Try the combination several times before closing the door.
The door bolts could be extended into the locked position or something could be contacting the door. If the door bolts are extended, redial the combination and retract the door bolts rotating the door handle clockwise. It may be necessary to depress the bolt-detent lever located on the hinge side of the door midway up, near the door bolts.
The handle hub has a set screw that can be tightened with a 7/32" or a 1/4" Allen wrench. To prevent paint damage place a piece of cardboard between the Allen wrench and the door.
A record of your combination is kept on file at the Superior Safe's main office. Contact Superior Safe at 801-377-7199, or you can email to Superior Safe at: customerservice@superiorgunsafes.com
All home situations are different but we find the safe will be used more often if it is placed near a main bedroom location or an office or den.
Basements and garages tend to be areas of higher humidity. Make sure all guns are well oiled and use an electric dehumidifier or a moisture absorbing canister. Moisture canisters require continual maintenance.
Yes, please have your model and serial number and call Superior Safe's customer service
at 801-377-7199.
Yes, please visit the Interior Options page.
Yes, please call Superior Safe's customer service at 801-377-7199.